Regulated & rated
Quality & CQC
Every home care provider in England is inspected by the Care Quality Commission, and every report is published in full. Here is what the regulator looks at, what we were rated, and how to check it yourself.
- Regulated activity
- Personal care
- Inspected against
- Five standards
- Our reports
- Published in full
Who regulates us, and what they found
Premium Community Care is registered with and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our regulated activity is personal care.
Our most recent published CQC inspection rated the service Good. You can read our current rating and reports on our official CQC profile. We are committed to safe, effective, caring, responsive and well-led services, and to listening to the people we support.
Our approach to quality
Safeguarding
- Clear reporting line for any concern
- Staff trained to recognise and act on risk
- Regular safeguarding refresher training
Complaints & feedback
- Every complaint acknowledged and investigated
- Feedback reviewed for patterns, not just handled once
- Changes made where we can do better
Recruitment & training
- DBS-checked and reference-verified carers
- Induction completed before any unsupervised visit
- Ongoing training in core care skills
Care-plan reviews
- Reviewed regularly, and after any change in needs
- The person we support and their family involved
- Adjusted to match real changes, not just re-signed
Dignity & rights
- Privacy respected at every visit
- Choice over how and when care is given
- Treated as a person, not a task list
Health & safety
- Risk assessments kept up to date
- Safe moving and handling practice
- Equipment and environment checked regularly
Talk to our team about quality and care
Questions about our CQC rating, our policies, or how we're regulated? We're happy to talk it through.