Complaints & Feedback
We take all feedback seriously — it is how we put things right and improve the care we give.
What happens next
- We acknowledge your message and pass it to the manager responsible.
- We look into what happened and speak to the people involved.
- We come back to you with what we found and what we are changing.
Raising a concern never affects the care you or your relative receive.
If this is a medical emergency, call 999. For urgent NHS advice, call 111. This website and our contact forms are not monitored 24/7 and must not be used for emergencies.
Complaints & Feedback
We take all feedback seriously — it is how we put things right and improve the care we give.