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Answers to common questions about our home care.
Most people reach this page with the same handful of worries: whether we are properly regulated, whether we cover their street, what the first step costs, and how quickly something can be arranged. The answers below cover all four. If yours is not here, ring the office — nothing on this page replaces a conversation about your own situation.
Yes. Premium Community Care is registered with and regulated by the Care Quality Commission for the regulated activity of personal care. Our most recent published rating is Good.
Get in touch by phone or through our contact form. We will talk through your needs, arrange a care assessment, and agree a personalised care plan with you.
Personal care, dementia care, home help for older people, physical disability support, respite care for family carers, and companionship and social support. Each service page explains what that support usually includes. The care plan itself is agreed with you before anything starts.
No. The first conversation and the assessment visit at home both cost nothing, and there is no obligation at any point. If you decide to go ahead, we talk through the care plan and the costs with you before care begins.
We provide home care across Birmingham and the West Midlands. Contact us to check whether we currently cover your area.
Yes. A family member or representative can contact us for you. Healthcare professionals and local authorities can send a referral through our referral form — we acknowledge it, check we cover the area, and then contact the person or their representative to arrange an assessment.
Tell us what you are trying to arrange and we will tell you plainly whether we can help. There is no obligation, and we usually reply within one working day.