Our contact address is 86 Digbeth, Birmingham, B5 6DY. We focus on areas where we can arrange reliable visits, rather than claiming to cover every town. That is not modesty about ambition; it is the constraint the whole service is built around.
The arithmetic of a visit
A half-hour call thirty-five minutes away is not a half-hour call. It is an hour and forty minutes of somebody's day, and every minute of the travel is a minute that cannot be given to the person at the other end. Stretch a rota over a wide enough area and one of two things gives: either visits get shorter, or they start running late — and once they run late in the morning they run late all day.
The families who feel that are the ones at the end of the round.
What that means in practice
- We cover Birmingham, Yardley, Solihull and parts of the wider West Midlands where we can staff a proper team.
- Every area on our website has been agreed by somebody who knows whether we can actually reach it.
- When we are asked to work somewhere we cannot cover well, we say no and, where we can, point you to someone who can.
When we do add an area
We add carers first and clients second, not the other way round. It is slower, and it means occasionally telling somebody we would like to help and cannot yet. We would rather do that than take the work and send whoever is free.
If you are just outside
Ring and ask anyway. Boundaries on a website are always tidier than the real ones, and if you are a few streets past the edge it is worth a conversation.
This article provides general information only and is not a substitute for personalised professional or medical advice. If you have an urgent health concern, call 111, or 999 in an emergency.